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Koopid was born from a simple premise - that the relationship between a business and a customer should be modeled as a transparent and persistent conversation. That it is time to break the silos of multiple channels - voice, chat, digital self-service, bots - and consolidate customer interactions into a single, elegant paradigm. That it is time for a radically simple architecture, with AI at the core of Customer Experience Orchestration.
They’re a team of experts in AI and Unified Communications technologies and are inventing the future of Customer Engagement. Their core architects have PhDs from some of the best universities on the planet. They are laying the foundation for the hyper-personalized customer journeys of the future. For more information, visit the website.
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