Voice + Digital + Automation
Equals Contact Center on Steroids

A complimentary webinar hosted by the Institute for Robotic Process Automation and Artificial Intelligence

Sponsored by Koopid

Join the former Head of Avaya Labs & the VP of Mobile Operations at Stratix, as we discuss the journey from a traditional voice-center contact center to a digital-centric one, combining capabilities of the smart phone with live interaction to create a richer, more personalized, and potentially revenue-creating customer interaction.

Key Discussion Points: 
  • Bridging the gap from voice to digital-centric models
  • Changing the business model from being too people-centric
  • Knocking down departmental siloes
  • Ensuring customer service consistency between channels
Register now to attend.


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Live Webinar
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March 20, 2019

12:00 Noon EDT
11:00 AM CDT
9:00 AM PDT
4:00 PM UTC

Presented By

Daniel Goodstein
President, Media & Events
IRPA AI and The Outsourcing Institute

Venky Krishswamy

Joe Macchiarella
Vice President Mobile Operations
Stratix Corporation